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Your Privacy Matters to Us

At juara66, we collect and handle your personal data—account details, payment information, gaming history—with care and transparency.

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juara66 Your Privacy Matters to Us
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Email Support

Send your privacy request to our data team at [email protected]. We respond within 48 hours. Include your account email and the specific information you want to access or change.

Live Chat

Open your account and launch live chat from the lobby. Our team in Jakarta is available 09:00–23:00 WIB daily. Ask about data access, deletion requests, or privacy concerns.

Account Settings

Log in, go to Settings > Privacy & Data. Here you can download your personal data, update your details, or request a copy of your gaming history in one file.

HOW WE SAFEGUARD

Data Security and Your Control

Encryption

All data travelling between your device and our servers is encrypted with industry-standard TLS 1.2. Payment details—card numbers, DANA IDs, OVO accounts—are never stored on our systems; payment processors hold them separately.

Cookie Use

We use cookies to keep you logged in, remember your preferences, and measure how you use the site. You can manage cookies in your browser settings. Essential cookies (login, security) stay active; optional ones (analytics, marketing) are yours to disable.

Account Access

Only you and our support staff (with your permission) can access your account. Two-factor authentication is available in Settings. If you forget your password, we verify your email and phone before resetting it.

Data Retention

We keep your active account data while you play. After you close your account, we retain transaction records for 5 years where local law permits, then delete them. You can request early deletion via support.

Withdrawal Verification

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we confirm your identity by checking the phone number and email on file. This prevents unauthorized transfers to other accounts.

Change Your Data

Log into your account and go to Settings > Profile to update your name, email or phone. For sensitive changes (date of birth, withdrawal account), we may ask for verification. Submit requests via live chat if you need help.

Privacy Questions Answered

Yes. Log into your account, go to Settings > Privacy & Data and select 'Download My Data'. We compile your profile, gaming history and transaction records into a single file and email it within 24 hours. You can also request this via live chat in the lobby.

Your account data is marked inactive immediately. We retain transaction history and payment records for 5 years where local law permits to comply with financial regulations. Personal data like your name and email is deleted after 2 years unless you ask us to keep it for account recovery.

We never sell your data. We share only what's necessary with payment processors—DANA, OVO, GoPay, QRIS—to complete your deposits and withdrawals. We may disclose information to authorities if required by law, or to fraud-prevention partners to protect your account.

Your payment details go directly to the payment processor; we never store them. All transactions are encrypted and verified with your phone number and email. If you see an unfamiliar transaction, contact our support team immediately at [email protected] or live chat.

Yes. Open your browser settings and disable cookies, or use your browser's privacy mode. Note that essential cookies (login, security) cannot be turned off—the site won't work without them. Optional cookies for analytics and ads can be managed anytime.

Contact our support team via live chat or email [email protected] with your request. We'll close your account and delete personal data within 30 days. Transaction records are retained for 5 years where local law permits for regulatory compliance.

We review this policy every six months and update it if our data practices change. Any material change is emailed to your account address at least 30 days before it takes effect. You can always view the current version on this page.